Module 4 - Lesson 1: AI for Customer Experience
AI enhances customer experience through service automation, personalization, sentiment analysis, and journey optimization, as exemplified by Starbucks' personalization strategies.
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Course Conclusion & Next Steps
Throughout this course, we've explored the multifaceted world of AI from a leadership perspective. As we conclude, let's reflect on some of the most critical insights.
Module 7 - Assessment
An assessment on AI's organizational impact and a comprehensive action plan covering immediate steps, workforce development, organizational design, learning initiatives, and strategic foresight processes.
Module 7 - Lesson 5: Strategic Foresight for AI Leaders
Strategic foresight for AI leaders encompasses monitoring trends, scenario planning, strategy development, and ethical considerations, culminating in practical application through future scenarios workshops.
Module 7 - Lesson 4: Continuous Learning and Adaptation
AI-driven organizations must foster continuous learning through experimentation frameworks and innovation management to stay competitive in rapidly evolving technological landscapes.